5 Ways to Boost Customer Experience

Boosting Customer Experience

The dining industry is more competitive than ever. This has made it necessary for restaurants to boost customer experience to stay ahead of the competition. In addition to increasing the customer retention rate, better customer service increases revenues and customer base. In fact, research shows that 7 out of 10 consumers are willing to spend […]

Market Segmentation In The Hospitality Industry

Market Segmentation Standing Out

If you work in the hospitality industry, you must know how crucial it is to tackle your hospitality management issues. Well, one of the most vital elements of your revenue management strategy is market segmentation. In addition to expanding your hospitality business into new markets, market segmentation enlarges your consumer base and gives you better […]

Welcoming Customers Back After Freedom Day

Since the country went into lockdown in early 2020, one of the most negatively impacted industries has been the hospitality industry, with tens of thousands of hotels, pubs, and cafes closed. However, with the discovery of vaccines early this year, most COVID-19-related restrictions have been eased. Consequently, the food and beverage industry is undergoing a […]

Customer Satisfaction Myths Tripping You Up

If you own a restaurant, you’re no doubt constantly looking for ways to improve and streamline. There are many ways to do this, but persistent customer satisfaction myths could trip you up if you don’t know how and why to avoid them. Generating cash flow and satisfying your customers while holding yourself to a standard […]

Restaurant Convenience For Customers

Restaurant Convenience For Customers

We can all agree that 2020 was a chaotic year. It showed who we are, what we want, and the things we really care about. Consumers suddenly found themselves stuck at home, aching for a taste of the outside world. Many took up hobbies, including cooking. And a considerable majority ended up relying on take-out […]

What are the 5 Biggest Challenges facing Quick Service Restaurants Today?

People playing jenga in pub

The Quick Service Restaurant industry has always demanded forward-thinking leadership with the flexibility to pivot and adapt quickly in order to meet the ever-changing expectations and demands of modern society. Consumer behaviour today bears little resemblance to consumer behaviour of previous decades. The internet and social media have accelerated the speed at which industry-wide changes […]

The Hospitality ‘New Normal’ Of 2021

As we prepare for a New Year, amid another national lockdown, it’s hard not to wonder what 2021 will hold for the hospitality industry after a chaotic 2020. Let’s go over some things you can do and start thinking about now to maximise customer experience and profits in 2021. On a business level, the pandemic’s […]

The Shift to Consumer Apps in Hospitality

Consumer App Mock-up for hospitality industry

The hospitality industry is one of the sectors that is being hit the hardest by the COVID-19 global pandemic. In order to survive these unprecedented times, hospitality companies are adapting and making changes like never before. One of those changes is the use of DIRECTorder consumer apps. These apps allow customers to order their food […]

Hack The Way You Think About What Your Restaurant Customer Needs

Epos blog header image talking about meeting customer needs

Did you know research shows companies that implement super customer experience are 60 percent more profitable? That’s right. One of the keys to implementing outstanding customer experience lies in knowing what your customers need. To do this you may need to shift the way you think about customer needs. Evaluating customers’ needs isn’t always as simple for a […]

8 Trends That Will Redefine the Food and Beverage Industry in 2020

food and beverage industry

  Before the COVID-19 pandemic brought the whole hospitality industry to its knees, its close partner, the food and beverage industry was also facing significant shifts and demonstrating several strong trends going through 2020. If you want to see the way forward for your business with 2020 vision, we recommend that you take these industry […]