Today’s society is inundated with ever-evolving technology. Every industry out there has changed drastically as it has embraced tech resources, discovering how to streamline processes and utilise time and cost-effective tools.
The hospitality industry is just one industry among others that are being increasingly shaped by the progress made in technology. Both the expectations of customers and hospitality professionals have changed thanks to the processes and experiences introduced through technological advancements.
There are multiple changes taking place in the hospitality industry because of technology. Many of these changes have streamlined things, saving companies time, money, and effort. Some changes are so detailed and broad they require a shift in infrastructure, staffing, and management.
Here’s what you need to know about hospitality technology and the ways that the hospitality industry is changing:
Technology in the Hospitality Industry
In order to understand the vast hold that technology has on the hospitality industry, you need to be aware of the many ways it uses technology. From experiences to basic operations to services, technology has seeped into every area of the industry.
While it was once considered a special feature of top-of-the-line establishments, Wi-Fi is now a non-negotiable necessity. Guests expect to have access to Wi-Fi for their phones, laptops, and other devices everywhere they go. The ability to connect with people online, work remotely, and seamlessly access apps and accounts is essential in today’s society.
Wi-Fi is also expected and needed for the simple, competitive functioning of the establishment itself. Online booking, payments, and communicating requires a quality Wi-Fi system that works smoothly.
Automation Through Mobile
Automating processes through mobile devices is an important change for guests and employees alike. The processes streamlined through mobile automated features include booking, ordering, as well as discovering local attractions and services.
Automating these aspects requires the development of an app, which can have upfront costs. However, these costs soon rectify themselves, with the increased efficiency of staff. When automating specific processes, things run smoother for guests and staff, ensuring an easy, seamless experience.
Smart Guest Experiences
Along with essential technological tools, smart technologies are becoming commonplace in homes and businesses worldwide. When it comes to the hospitality industry, smart technology has been an answer to overworked staff, underwhelmed guests, and lacking profits.
SEMs- Smart Energy Management
Smart Energy Management systems use algorithms to monitor thermodynamics and analyse weather patterns as a way to be intentional with the usage of energy. This enables establishments to plan effectively and lower the costs of energy.
In the same way that SEMs monitor and predict the weather, predictive maintenance is a way to use the data in order to become aware of dangers and take care of things before they become a large issue internally. Predictive maintenance technologies monitor equipment and notify staff when it is predicted that maintenance will be needed. The system considers things such as how old the machine is, how often it is used, and more. With the predictive maintenance system, you can prevent large issues from occurring and keep business flowing smoothly.
With smart technology, you can flawlessly execute the perfect experience for guests. Not only are the guests’ processes streamlined, but they can also have their entire experience tailored to their preferences. Smart technology can be used to accommodate each guest’s needs as well as to provide them with custom touches, taking the experience to the next level.
As consumer trends continue to flow towards automated and streamlined, more and more industries will have to take a deep dive towards technology. In recent years, the hospitality industry has seen a large overhaul as traditional processes have begun to transition into digital ones.
By using more technology and simplifying processes on a greater level, hotels have been able to create a flawless experience for their guests.