Savvy restaurateurs understand that success in running a restaurant relies as much on operational efficiency as it does on the culinary skill, if not more. And yet, they may not realise that their POS system handicaps their efficiency. Below are three common mistakes restaurant owners make with their POS systems:
Mistake #1: Using different POS systems in other restaurants
If you are a restaurant owner is in the process of expansion, you may feel incentivised to use a different POS system in the new locations. The reason may be economical, or it may be in response to the shortcomings of an existing POS system. Whatever the case, it’s assumed that the perceived benefits of the new system will outweigh the hassle of maintaining multiple systems.
Don’t fall into this flawed line of thinking. Most of the time, the cost savings or other perceived benefits of using multiple systems are not worth the accompanying headaches and inefficiencies. Chances are, you can meet all your needs with a single, integrated multi-site POS system.
If you already have multiple systems installed across venues, your solution may simply require an extra step or two. Multi-site POS vendors are accustomed to dealing with pre-existing installations and should deliver a plan for transitioning systems with consideration for minimising operational downtime.
Tip #1: Be sure to get on the same page for training. One of the most common pitfalls of a new system is insufficient training, leading to a false perception of the system’s capabilities. Investing time and resources into training is usually worth the effort and can also introduce your staff to better practices.
Mistake #2: Underestimating the Effect of a Great POS System on Employee Satisfaction
Restaurant owners are typically great at coming with innovative ideas for their menus and promotional efforts. But what about employee satisfaction? Often, restaurant owners adopt a more laissez-faire attitude in this area, putting the onus on their employees to find ways to manage their workload and make their lives easier for themselves. By doing so, they overlook one of the easiest ways to contribute to employee satisfaction, installing a POS system that performs up to standard.
You can avoid making this mistake by learning the ins and outs of the system itself and understanding how your employees utilise it. The latter is especially important, as it will give you an accurate picture of the pain points experienced daily.
If you’ve been neglecting your POS system for a while, you’ve probably already noticed its adverse effects on your staff. It’s not too late to address them. Having an honest and upfront conversation with your employees about the pros and cons of the system will most likely earn you their gratitude.
Tip #2: A good way to gauge the performance of a POS system is to observe the restaurant’s operations during a peak period. Pay special attention to situations that test the system’s functionality – i.e. split checks between large parties, complicated kitchen orders or refunds. Immediately afterwards, get specific feedback from the staff regarding their experience with the POS system.
Mistake #3: Not Using Technology to Streamline Your Restaurant Operations
The work culture around restaurants is built around a blue-collar, can-do attitude. But too much self-reliance can be a hindrance if it means missing out on cost-saving solutions to issues that waste time and effort. And in today’s competitive environment, restaurants can ill-afford any wasted energy.
Don’t allow you or your staff to grind away needlessly at finding workarounds to make up for what your POS system is lacking. Imagine what your ideal POS system would look like and take the first step towards making it a reality. Talk to a multi-site POS vendor and ask for hard numbers on throughput and processing speed in addition to details about system functionalities.
The illusion of comfort in familiarity can also work against you. You may have talked yourself out of upgrading by telling yourself that, for all the flaws in your current setup, at least you know what you’re getting with it.
Rather than relying on that excuse, ask yourself what you would be able to do with an hour saved every day, or even ten minutes. With that mindset, there’s no better time than the present to upgrade your POS system.
Tip #3: A successful restaurant runs almost like a factory, with many inputs delivering an end product. An inadequate POS system can create bottlenecks, slowing everything down. A well-integrated multi-site POS system, on the other hand, can make all the difference in keeping everything running smoothly. That means faster table turns, better service, and happier staff.
If any of these Multi-site POS system mistakes are stopping you (or have derailed you in the past), then you need to get over these problems fast. The best method is to upgrade and get a multi-site POS system.
To find out more about how you can improve the efficiency of your business, contact us today.