The Quick Service Restaurant industry has always demanded forward-thinking leadership with the flexibility to pivot and adapt quickly in order to meet the ever-changing expectations and demands of modern society. Consumer behaviour today bears little resemblance to consumer behaviour of previous decades. The internet and social media have accelerated the speed at which industry-wide changes [...]
As we prepare for a New Year, amid another national lockdown, it’s hard not to wonder what 2021 will hold for the hospitality industry after a chaotic 2020. Let's go over some things you can do and start thinking about now to maximise customer experience and profits in 2021. On a business [...]
https://youtu.be/Fit2XcGcOFw One of the biggest money wasters in the restaurant business is wasted food. In fact, many restaurants lose up to 10% of their food before it even makes it onto diners’ plates because of inventory errors. Is there anything worse as a restaurant manager than having to throw away beautiful heads of romaine lettuce [...]
The hospitality industry is one of the sectors that is being hit the hardest by the COVID-19 global pandemic. In order to survive these unprecedented times, hospitality companies are adapting and making changes like never before. One of those changes is the use of DIRECTorder consumer apps. These apps allow customers to order their food [...]
Restaurants are continually updating their technology to keep up with customer demand, improve their services and increase speeds in which the service is delivered. During the global pandemic of Covid-19, restaurants have adapted even further to ensure less contact with customers and their food. A Kitchen Display System (KDS) is like what you see in [...]
Did you know research shows companies that implement super customer experience are 60 percent more profitable? That's right. One of the keys to implementing outstanding customer experience lies in knowing what your customers need. To do this you may need to shift the way you think about customer needs. Evaluating customers' needs isn't always as simple for a [...]
Managing a business in 2020 means juggling many different operations, technology, and strategies. Knowing the right time to act on significant changes in your company can be the key difference-maker in turning hefty profits or stagnating in the market. But it isn't an easy skill to learn in relation to certain business situations. This is [...]
Running your own restaurant is a challenging, exhilarating, breathtaking experience. You’re always trying to find new ways to wow your customers and keep your menu fresh. But sometimes, you just don’t see the profits you need to. If your restaurant profit margin has been a little lower than you like recently, don’t lose hope. Read [...]
Are you wondering if your POS computer system is as up to date as it should be? Considering this system is so important to the functioning of your business, it's best to make sure you have a POS system you can trust. Are you wondering if it's time to upgrade to a newer POS system? [...]
Hospitality is the foundation of the hotel business. Your mission is to make guests feel comfortable, welcome, and at ease. Hotel technology is improving the customer experience. More satisfied guests mean higher profits for you. From automated check-in to artificial intelligence, new technologies in hotels are transforming the face of the hospitality industry. Keep reading [...]
