Britain’s response to COVID-19 has had impacts throughout society, but there is no doubt that our pubs have shouldered more than their part of the burden. Repeated lockdowns, public health scares, and a general sense of uncertainty have put our public houses at risk. Communities have been without a steady gathering place for almost a [...]
https://youtu.be/zzdykOi40FA There's no doubt about it; if you're running any business, you want to figure out how to increase your profit. One of the best tools out there for improving profits is a Point of Sale Data Analysis. If you're like many business owners and CEOs, you may be rolling your eyes over the [...]
https://www.youtube.com/embed/t9_pUKpAe3g We almost feel like we shouldn't say it out loud, but now, It looks like we can finally see the light at the end of the long Pandemic lockdown tunnel. Now the hard work of rebuilding begins. Collectively, we have lost much. However, we now have two choices in front of us. We can [...]
https://www.youtube.com/embed/V4rm88evpB0 Successful restaurants and eateries have one thing in common, they've all increased their spendper head. From McDonald's "Is that a large?" to fine dinning 'Would you like our house winewith that?" increasing average spend per head is the key to scaling your hospitality business. Inthis post, we will go over seven smart ways to [...]
https://www.youtube.com/embed/DxgbTq_5-D4 The Quick Service Restaurant industry has always demanded forward-thinking leadership with the flexibility to pivot and adapt quickly in order to meet the ever-changing expectations and demands of modern society. Consumer behaviour today bears little resemblance to consumer behaviour of previous decades. The internet and social media have accelerated the speed at which industry-wide [...]
https://youtu.be/Dt8S9HFN0T0 As we prepare for a New Year, amid another national lockdown, it’s hard not to wonder what 2021 will hold for the hospitality industry after a chaotic 2020. Let’s go over some things you can do and start thinking about now to maximise customer experience and profits in 2021. On a business level, the [...]
https://youtu.be/Fit2XcGcOFw One of the biggest money wasters in the restaurant business is wasted food. In fact, many restaurants lose up to 10% of their food before it even makes it onto diners’ plates because of inventory errors. Is there anything worse as a restaurant manager than having to throw away beautiful heads of romaine lettuce [...]
https://www.youtube.com/embed/TaDiheiANOQ The hospitality industry is one of the sectors that is being hit the hardest by the COVID-19 global pandemic. In order to survive these unprecedented times, hospitality companies are adapting and making changes like never before. One of those changes is the use of DIRECTorder consumer apps. These apps allow customers to order their [...]
https://www.youtube.com/embed/d0w6lz0ZPuI Restaurants are continually updating their technology to keep up with customer demand, improve their services and increase speeds in which the service is delivered. During the global pandemic of Covid-19, restaurants have adapted even further to ensure less contact with customers and their food. A Kitchen Display System (KDS) is like what you see [...]
https://www.youtube.com/embed/9MGHR9P-efI Did you know research shows companies that implement super customer experience are 60 percent more profitable? That's right. One of the keys to implementing outstanding customer experience lies in knowing what your customers need. To do this you may need to shift the way you think about customer needs. Evaluating customers' needs isn't always as simple for [...]
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